FAQ

1. How long can the snacks last?

Our snacks have an approximately 12 months shelf life. For best snacking experience, please finish it soonest after opening or within 3 days. We bet you will finish it in a flash!

2. How do I store the snacks?

Before opening, please keep in a cool and dry environment away from sunlight. After opening, do the same but ensure that the package is resealed well.

3. Are the snacks halal?

No pork or lard are used in our snacks.

4. Are the snacks vegan or vegetarian friendly?

Tomato Soup Crispy Pops are vegan friendly. Seaweed Wasabi Crispy Pops are vegetarian friendly. The rest of our snacks are not vegan or vegetarian friendly.

5. The snacks seem expensive?

Yes, because all of our products are handmade by real people in Singapore using premium ingredients to ensure the highest quality.

6. Do you sell in bulk or accept corporate orders?

Yes, we do. For more information, email us at hello@kellysnacks.co.

7. How long do you take to ship orders?

We usually ship orders out within 1 working day. Our delivery partner takes another 2-3 working days to send it to your doorstep.

8. Can you arrange express delivery for my special occasion?

We may accept your special delivery request on a case by case basis. Kindly email us at hello@kellysnacks.co to find out more.

9. Our delivery methods:

Free Delivery: Applies to all orders of total value above SGD50. We ship out your order within 1 working day. It takes another 2-3 working days for doorstep delivery. Tracking is included.

Standard Delivery: Applies to all orders of total value below SGD50. We ship out your order within 1 working day. It takes another 2-3 working days for doorstep delivery. Tracking is included.

Next Day Delivery: Applies to all orders regardless of value. We ship out your order on the day of delivery. Delivery will be made before 6pm. 

Same Day Delivery: Applies to all orders regardless of value. We ship out your order on the day of delivery if it's made before 12pm. Delivery will be made before 6pm. As this is done through Grab Express or our driver, tracking is unavailable.

10. Can I send you a feedback?

We're happy to hear from you. Kindly email us at hello@kellysnacks.co.

11. I would like to distribute your snacks in my country. How do I do that?

We're happy to discuss further. Kindly email us at hello@kellysnacks.co.